Work Flexibility: Onsite
What You Will Do
- Fault detection and repair of company products
- Undertakes the service and repair of company products to the required standards
- Responsible for the testing of company products and provides fully complete test and service reports
- Performs upgrades on company devices as required
- Has periodic maintenance visits and performs calibrations on company devices as required
- Informs her/his supervisor to keep on critical levels of spare parts inventory to fulfil warranty downtime obligations
- Establishes relations with the key stakeholders affecting the decision to purchase Customer Support products and services as well as with existing/potential customers to improve and maintain continuity of such relations
- Supports service partners/dealers and team members in troubleshooting company products
- Ensures all relevant repair/service information is entered into the database. (Or its replacement)
- Reports any customer complaints received by service department are handled within company quality system guide lines
What You Need
- Bachelor's degree in Biomedical Engineering or a relevant field
- Fluency in both English and the local language
- Excellent command of Microsoft Office tools (Word, Excel, PowerPoint) and strong general computer skills
- Strong technical aptitude and problem-solving abilities
- Proven ability to manage time effectively and handle multiple tasks and projects simultaneously
- Ability to work under pressure and manage conflicts professionally
- Detail-oriented with a strong sense of confidentiality and task completion
- Excellent communication and presentation skills, strong interpersonal abilities
- Previous experience in a similar role is a plus
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