Enterprise Services SME Executive

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Collaboration and coordination between central growth teams and regional sales/ field operations to ensure sales & service targets.

Who you are

• Defining the sales strategy of inbound call center channel and planning sales actions and campaigns
• Preparing yearly balance and P&L budgets for inbound call center for outsources within VBU strategy
• Determining monthly KPI set of Sales
• Monitoring sales performance and reporting to central sales strategy teams
• Define inbound KPIs in accordance with VF budget and quarterly targets.
• Organizing region, profile group or product-based pilot and development-oriented test& learn, determining KPIs and monitoring them with the regional managers and central management teams
• Changing and improving the existing work from home processes for the improvement of sales and daily performance activities
• Providing educational training and support needed
• To monitor-control an annual budget for region/freelance based sales&service.
• Align with Customer Sales & Services strategy
• Able to manage during crises
• University graduate
• Analytical thinking
• Sees big picture as well as details
• Strong people and team communication and coordination skills
• Strong followup skills and ability to work under pressure and challenging targets
• Works effectively in changing environment
• Excellent microsof office proficiency
• Excellent presentation skills (both powerpoint preparation and presentation to management)
• Ability to analyze data and use related tools (Excel, Business Objects)
• Project management experience
• Customer focused
• Ready to working from home in everywhere in Turkey.
• Ability to take personal accountability and ownership for key decisions and initiatives
• Takes personal responsibility
• Listens and understands customer&vendors needs
• Stress management
• English will be +

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.