Company Description
We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.
Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.
With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.
Job Description
A Coordinator within the Disputes Resolution Team plays a crucial role in managing customer disputes by applying knowledge of transaction flow and regional dispute rules. The team is responsible for efficiently responding to merchant queries, prioritizing tasks, and making effective dispute resolution decisions, all while mitigating financial and reputational risks.
What your responsibilities will be :
- Demonstrate a strong understanding of dispute resolution processes and maintain in-depth knowledge of card schemes' rules.
- Track, review, and analyze complaints and critical situations involving merchants, ensuring timely resolution.
- Liaise with multiple internal and external stakeholders to escalate issues as needed.
- Resolve disputes effectively and document outcomes in compliance with card schemes' guidelines.
- Identify trends and patterns in disputes and propose improvements to enhance efficiency and reduce risks.
- Assist in automating processes to improve operational efficiency and reduce manual workload.
- Strengthen customer service by providing advisory support to improve merchant experience and dispute resolution efficiency.
- Contribute to the company’s overall growth strategy by optimizing the dispute resolution process
What you will need to be successful (skills and competencies)
- Bachelor’s degree, preferably in Risk / Management / Finance / Business / Mathematics / Economics or equivalent with a minimum of 1 year of experience in similar roles.
- Focused on structured processes, consistently striving for a streamlined approach to drive efficiency in disputes resolution processes.
- Skilled at working collaboratively and effectively communicating, positively influencing team members across various departments.
- Capable of adjusting to rapid-paced and agile settings, prepared to operate within demanding timelines and schedules.
- Proficient in English (additional fluency in French or Japanese is a plus).
- Knowledge / experience in the banking sector, payment processing industry, e-commerce landscape and card schemes’ rule is beneficial.
- Demonstrates acute attention to detail
Bring all of you to work
We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram
