The Role
You act as the ultimate Charlotte Tilbury ambassador in Travel Retail by leading and engaging your team with the unique Tilbury vision. You are a dynamic and inspirational Business Manager who is a true coach that helps develop the team to achieve all sales and operational targets. Beyond individual development, you unite them as a dream team across different locations, showcasing your role as a true connector! You demonstrate the ability to recruit and train #1 talent for expert artistry and never-ending Tilbury Terminal. You are flexible and a strong communicator that has the capability of guiding and supporting a team from a distance. Not only do you dare to dream it – you dare to do it across the border!
Role Accountabilities
- People management is the most important part of your role, you set up your team members for success and build a true tilbury community in your respective stores.
- Monthly rota scheduling and payroll budgeting and forecasting (responding to trading conditions)
- Driving sales success through motivation of the team to hit daily and monthly KPI targets.
- People planning - ongoing talent management and succession planning of the team. Dealing with workplace conflict and other HR management processes.
- Identify the training needs of the team in collaboration with the Area Trainer and provide feedback about advancement in opportunity areas.
- Leading and motivating a #1 team through daily briefs & performance 121 meetings.
- Ownership of recruiting exceptional talent - managing end to end recruitment processes alongside the Talent Acquisition Advisor and proactively ‘tilbury talent spotting’, sourcing talent in the local area.
- Offer support and direction throughout the entire airport pass application process, ensuring a seamless and efficient experience for applicants, including conducting security interviews as part of team members’ passes.
- Manage a large team, ensuring effective coordination, communication, and productivity.
Commercial
- Lead by example! You know best how to get that limitless results from one customer and show this on a daily basis to your team to motivate them.
- Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth.
- Ensure the best customer experience is being delivered - even when you’re not around by embedding the magic service methodology.
- Build brand awareness by creating lasting emotional connections with customers, specifically focusing on travel moments and understanding the diverse needs of different travellers.
- Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade.
- Devise and deliver a compelling eventing strategy for the counter.
- Navigate complexities within team and consumer interactions, addressing challenges and fostering solutions to ensure a seamless and positive experience.
- Demonstrate a keen business sense in understanding the diverse needs and desires of customers worldwide. Strategize on enhancing sales by tailoring approaches to various customer demographics. Craft innovative methods to cater to a global audience, ensuring our products resonate across different markets and cultures.
- Weekly and Monthly productivity reporting to the Area Manager.
- Working and liaising with host store partners, senior stakeholders and external vendors - ensuring brand compliance with policies and procedures
- Management on stock levels (sales, audits and counts) analysing all information available to provide proactive counsel to the Area Manager on stock lines
- Adhere to health and safety guidance in the workplace
- Execute flawless visual merchandising and grooming standards on a daily basis
Reporting Relationships
This role will report to Retail Manager – Travel Retail
Key Selection Criteria
Disrupt & Innovate
- Naturally creative, seeking innovative ways to over perform and deliver
- An entrepreneurial mindset, focusing on the ‘why?’ and taking risks to reach for ‘wow’ results
- Assertive with energy and drive to succeed
Win Together
- Strong emotional intelligence and engaging personable skills that can be adapted to suit
- Ability to build and maintain strong relationships with your team and stakeholders
- Acts with integrity and isn’t reluctant to hold ownership
Share the Magic
- Dynamic and inspirational with customers and peers
- Excitement for beauty and artistry
- Passionate leadership taking pride in team success
Embrace the challenge
- Time management and prioritisation
- Agile and solution orientated
- Resilient when dealing with ambiguity
- Confident leadership to galvanise a team through a strong sense of purpose
About the Charlotte Tilbury Brand
Charlotte Tilbury understands the power of beauty like no-one else. With over 28 years at the forefront of the makeup industry working with the world’s A-list models, celebrities and designers, Charlotte has poured her best-kept secrets into an edited but ‘all you need’ skincare, make-up and fragrance collection.
She knows more than anyone that when you look good, you feel good and project confidence. You carry yourself differently and, in turn, the world reacts to you in a different way. At the age of thirteen, Charlotte personally discovered the transformative power of makeup. Since then, she has been helping others – starting with her school friends, to the most discerning individuals around the world today – look their most beautiful.
Charlotte believes that beauty is not an exclusive club and makeup is everyone’s secret weapon! Charlotte has created an uncompromising collection for everyone who are as likely to do their makeup on the run with a mobile phone in hand as they are to sit down at a vanity table. She has decoded her expertise into essential makeup tricks, tips and tools that are EASY TO CHOOSE, EASY TO USE and IRRESISTIBLE, Charlotte is determined to revolutionise beauty.
At Charlotte Tilbury, we love what we do and strive to be the best. Dare to dream, make it happen, break all the rules - join us in our revolutionary journey and challenge the status quo of the beauty industry.