Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?
Then come and join our global team as SAP P58 Key User for Customer Services, to ensure seamless end-to-end service delivery
Your tasks and responsibilities:
- Act as SAP P58 Key User for Customer Services, ensuring smooth process execution and continuous improvement.
- , including ticket handling, escalation management, and process automation initiatives.
- Provide first-level process expertise to support AI-driven transformation projects.
- Lead data quality and process improvement activities (data cleansing, validation, and standardization). Support testing, training, and onboarding for new system enhancements and process rollouts
- Prepare and maintain process documentation, KPIs, and reporting tools for both SAP and Service Operation processes.
- Collaborate with cross-functional teams (Service, IT, Service Operations) to ensure seamless end-to-end service delivery.
To find out more about the specific business, have a look at https://www.siemens-healthineers.com/tr
Your qualifications and experience:
- Great skills in Microsoft Office. Minimum 5+ years of experience in Customer Service, Service Operations, or Contact Center roles (preferably in healthcare)
- Strong knowledge of SAP (P58 or other ERP modules) and familiarity with Siebel .
- Previous experience in supervising or coordinating a Customer Care/Contact Center is an advantage.
- Excellent analytical, organizational, and problem-solving skills.
- Strong communication and collaboration abilities in multicultural, international teams.
Your attributes and skills:
- Strong customer-oriented mindset, with the ability to translate customer needs into efficient processes.
- Leadership and coaching skills to guide service operation teams during transformation and daily operations.
- Ability to analyze and optimize complex service workflows, balancing SAP-driven and customer care activities and proactively identifying process improvement opportunities and implementing solutions.
- Excellent communication and stakeholder management skills, working effectively across regions and functions.
- , comfortable with KPIs, reporting, and performance monitoring
- Strong team player, able to foster collaboration in multicultural, virtual teams.
Our global team:
We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
Check our Careers Site at Healthineers Job Search - Jobs - Page 1 (siemens.com)
As an equal opportunity employer, we welcome applications from individuals with disabilities.
Siemens Healthineers stands for a culture of (gender) diversity and inclusion. Therefor we expressively invite women to apply for this position.
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To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
