The Role
As Operations Specialist, you are the main contact person for your customers. From the moment the customer sends a transport request you take responsibility for the acceptance and execution of the orders, including necessary administration (from order to invoice). You are the logistics specialist who answers all of your customer´s queries, handles compliments and complaints, solves problems, implements new lanes, and executes financial and operational analyses in order to support continuous improvements.
Together with your colleagues, you will provide creative transport solutions, always looking for opportunities to upsell and ensure the customer is fully aware of all products/services. You will be agile, constantly switching between customer service, managing orders, liaising with operations, discussing commercial developments, and working on improvements.
Successful candidates
Will have strong organisational skills, be an excellent communicator and eager to understand all aspects of our business. As the main point of contact for your customers, you will provide excellent customer service and have the desire to build relationships internally and externally.
Furthermore, you will have
a bachelor’s degree in logistics or business administration
between one - three years operational experience in an office-based environment, ideally in freight forwarding and/or shipping
experience of working in a customer facing role
an outstanding sense of responsibility, with a pro-active and structured approach to customer centricity
attention to detail, the ability to work well under pressure, and able to adapt quickly to market changes - internally and externally, with a willingness to respond rapidly and flexibly to customer demands
the desire to build relationships internally and externally
willingness to undertake training and development activities
no military obligation for male candidates
Turkish Citizenship (excluded from military service) and fluent in Turkish and English
How to apply
Please apply via the link on this page. For more information about the role, please contact Anouk van Pelt ([email protected]).
