Operation Manager

Job Description:

This role involves providing operational and administrative support to Sales Representatives in line with budget and sales targets, managing customer relationships, and enhancing the effectiveness of sales processes. Additionally, the Operations Manager aims to increase customer satisfaction among dentists and patients using Nobel Biocare products.

Ensure team members have high knowledge of Nobel Biocare products and assist in managing product catalogs.

Provide accurate and up-to-date information about products to the sales team.

Coordinate the receipt of products from stock/warehouse based on information from the Sales Representative and ensure timely delivery to the locations where dentists will perform operations.

Ensure product deliveries are made on the scheduled date and time.

Ensure team members are prepared to participate in surgeries.

Provide product information and technical support during surgeries.

Ensure product requests from customers and sales representatives are communicated to the stock/warehouse responsible.

Monitor the timely communication of product requests.

Handle product exchange and return requests from customers with the knowledge and approval of the Sales Representative and promptly communicate these requests in writing to the relevant parties.

Manage product exchange and return processes efficiently and effectively.

Monitor and evaluate the performance of team members.

Track daily operational workflows to ensure efficiency and effectiveness.

Develop and implement strategies to increase satisfaction among dentists and patients using Nobel Biocare products.

Collect and analyze customer feedback. Ensure customer retention and satisfaction by delivering an outstanding support experience.

Job Requirements:

• Academic background, BS/BA, ideally from business, Eng. or sciences.
• Strong track record and minimum 10 years in a business-to-customers selling environment, preferably in the dental industry
• Familiarity with regulatory requirements in the healthcare industry.
• Excellent verbal and written English communication skills.
• Strong leadership and team management skills.
• Excellent communication and customer relationship skills.
• Analytical thinking ability and result-oriented approach.
• Knowledge of logistics and Warehouse management.
• Ability to provide product information and technical support.
• Ability to manage product exchange and return processes efficiently.
• Willingness to travel and visit clients.

Operating Company:

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.