Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Business Excellence & EffectivenessOverview• Help drive organizational performance and support our Security Solutions business in achieving the Services and MA organization's business goals
• Work closely with finance and strategy partners, ensuring we operate efficiently and effectively
• Roles in this family oversee evolution of portfolio performance in relation to business priorities and investment areas, propose strategies optimize products and capacity allocation, identify incremental improvements within product’s time to market and engage with leadership to help implement and track initiatives
Responsibilities
• Take a data-driven approach to efficiency and effectiveness enhancements, identifying opportunity areas and contributing to the productivity, reviewing prioritization of work to deliver against key areas of focus
• Understand Mastercard’s business model and take key financial or commercial factors into consideration to positively influence revenue delivery and cost efficiency
• Incorporate an understanding of the broader payments ecosystem and security requirements of the payments ecosystem into ongoing product management (e.g. regulatory, legal, technology, competitive, technology environment etc.)
• Conducting portfolio wide growth and efficiency analyses; presenting findings to internal stakeholders with key take aways and proposed strategies
• Track innovative product solutions and product development for security and fraud solutions to address customer needs, market trends, and competitive opportunities and deliver on the yearly revenue budget.
• Ability to work cross-functionally, and across borders drawing on a broader team of colleagues to effectively track performance and help drive the security solutions strategy
• Drive institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across the Studio framework
• Lead by example with hands-on approaches to demonstrate business excellence and share best practices
• Demonstrate and drive Mastercard Way behaviours through their behaviour, (e.g. customer and stakeholder interactions)
Experiences and what a candidate must have
• Experience of working in, and understanding of the payment’s ecosystem and security/fraud requirements of the payments ecosystem into ongoing product management
• Excellent analytical skills, ability to analyze and interpret data and findings, develop data-driven ideas and strategies
• Demonstrated ability to work collaboratively as a team player in a highly matrixed environment across functions and regions
• Understands and can explain the business context and the associated success metrics for security / fraud solutions
• Excellent Verbal and written communication
• Excellent strategic thinking and analysis skills and a proven track record thinking outside the box
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
