The Role in a Snapshot
Are you passionate about turning challenges into opportunities and making a direct impact on business success? Do you thrive in a fast-paced, problem-solving environment where you can help customers find the best solution for their needs? As a Customer Retention Manager, you will play a key role in reducing churn and driving revenue, ensuring that customers stay engaged and satisfied with our services. If you love negotiation, relationship-building, and strategic problem-solving, this is the role for you!
Location:Istanbul(hybrid)
Your role in our mission:
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Optimize customer retention – Ensure that existing customers with the highest churn risk stay engaged and excited about GoStudent.
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Consulting & support – Provide guidance to parents and students, address their needs, and ensure they get the most out of our learning solutions.
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Handling objections & driving referrals – Confidently address objections, develop effective strategies, and actively encourage referrals.
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Proactive communication & solution-finding – Reach out to customers proactively, identify challenges, and find empathetic and goal-oriented solutions.
What will you bring:
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Very good English skills (C1/C2) – You communicate confidently with English-speaking parents and can get them excited about our offering.
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Customer focus & empathy – You have a strong sense of customer needs and always find the right solution.
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Strong communication skills – You are persuasive, listen actively, find solutions, and build lasting relationships.
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Experience in customer support or account management (a plus) – You have experience working with customers and know how to keep them engaged long-term.
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Experience with CRM systems (a plus) – If you have worked with CRM tools before, you are well prepared.
💡 Your future: This role is your stepping stone into the world of Customer Success and customer retention. With your contribution, you actively shape the future of our customer satisfaction!
Our way to develop your full potential:
- Flexible & focused working: Benefit from our hybrid working model with 2-3 flexible days per week and a Meeting Free Friday for undisturbed productivity.
- We grow together: Continue your career with clear development paths and our Spark! Growth & Development program. Get access to 1000s of courses on LinkedIn Learning, our Spark! Mentorship program and monthly learning sessions. Take advantage of 30 free learning sessions to experience GoStudent for yourself
- Work Smart, Play Hard: Our regular team and office events ensure a good atmosphere. We believe in team spirit, celebrating together and having lots of fun.
- Strength through community: Get involved in one of our GoStudent Employee Resource Groups (ERGs) and stand up for issues that are close to your heart.
- All-round support: We are there for you 24/7. Benefit from a comprehensive Employee Support Program - not only for you, but also for your loved ones.
Openness Statement
We value your unique skills and passion. We don't hire based on age, gender, nationality or political opinion - we value your talent and motivation. Even if you're a unicorn - just like GoStudent: do you believe in having a positive impact? Then apply, even if you don't meet all the requirements. Diversity makes us more creative, more innovative and stronger.
Want to find out more? Then visit our career page “who we are”!
If you are ready to rethink education with us, develop yourself in an ambitious team and have a real impact - then apply now! 🚀
Please upload your CV in PDF format, preferably in English as DOC format may not be supported.
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