Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
- Client in 190+ countries
- 6000+ Engineers
- 200+ Enterprise Clients
Start your journey with Excis and grow with us
What You’ll Do:
- Provide end-user support for Windows 7–10, Active Directory, GPOs, Office 365, hardware troubleshooting, antivirus solutions, and helpdesk ticketing systems; manage mobile devices (iOS/Android) and ensure device security through enterprise encryption.
- Diagnose and resolve technical issues efficiently using strong analytical and troubleshooting skills; manage Windows devices via Active Directory and meet service expectations through effective multitasking and SLA adherence.
- Deliver excellent internal customer service through clear communication and relationship-building; remain adaptable in a dynamic IT environment and available for off-hours or weekend support when needed
Requirements
What You Need:
- Fluent in Turkish and English with a valid working permit for a full-time job in Turkey. Preferred for citizen of Turkey or PR.
- Hands-on experience with Microsoft Active Directory, Group Policy Objects (GPOs), Office 365, and basic networking concepts including TCP/IP and VPN.
- Familiarity with cloud technologies such as Microsoft Azure and Intune for modern device and identity management.
- Proven ability to diagnose and resolve technical issues efficiently, with strong problem-solving capabilities.
- Excellent multitasking, time management, and interpersonal skills, with a focus on delivering high-quality customer service and meeting deadlines.
Benefits
Why Join Us?At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis Germany and be at the forefront of IT support excellence!
