Customer Support Manager will lead and develop our support teams. This person will be responsible for managing Team Leaders, driving team performance, implementing strategic improvements, and ensuring high-quality customer service delivery across all assigned geos.
Language requirements:
- ENG B2
- TR or Hindi or RU will be plus
Working schedule
- Shifts 5 Х 8 (Monday - Friday)
- Fully remote
Qualifications:
- 2+ years of experience in a managerial or senior leadership role within Customer Support / Service / Call Center.
- Proven track record of managing multi-geo teams, ideally including Turkey, India, or English-speaking markets.
- Experience managing Team Leaders or Supervisors directly.
- Strong understanding of customer service KPIs and how to influence them.
- Excellent communication, leadership, and coaching skills.
- Ability to work with data, analyze performance, and make data-driven decisions.
- Fluent in English (written and spoken). Knowledge of Turkish / Indian / RU languages is a plus .
- Familiarity with support tools like Intercom, Slack, Google Workspace etc.
- Self-driven, proactive, and comfortable working in a fast-paced, dynamic environment.
- High level of responsibility, ownership, and ability to drive change.
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