Company Description
We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.
Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.
With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.
Job Description
As a Coordinator within the Disputes Resolution Team, you will gain foundational, hands-on experience in handling and resolving chargebacks / disputes. You will work closely with our seasoned team to support merchants, analyze chargeback data, and contribute to improving our dispute handling processes. This entry-level position offers an exceptional opportunity to learn the intricacies of the payment industry and develop crucial skills in a dynamic and inclusive setting.
What your responsibilities will be
Actively learn fundamental dispute resolution procedures, card scheme rules, and internal processes under the guidance of senior team members.
Assist in processing dispute cases according to established guidelines and card scheme rules.
Communicate with internal team members on case statuses and escalate complex issues to Analysts or management as per internal guidelines.
Assist in compiling data for basic reports or tracking as requested by the team.
Help strengthen customer service by providing support to improve merchant experience and dispute resolution efficiency.
Contribute to the team's overall efficiency by diligently performing assigned tasks and identifying opportunities for improvements in workflows.
What you will need to be successful (skills and competencies)
Bachelor’s degree, preferably in Risk / Management / Finance / Business / Mathematics / Economics or equivalent.
Passionate about continuous learning and innovation, eager to take on new challenges, and driven to contribute to our mission of transforming the payment landscape.
Demonstrates strong verbal and written communication skills, effectively presenting information clearly and concisely to both stakeholders and customers.
Solution-driven, with the initiative to proactively improve processes through constructive feedback and suggestions.
Skilled at working collaboratively, fostering an inclusive and respectful team environment.
Adaptable to fast-paced and agile settings, with a proven ability to operate effectively under demanding timelines.
Proficient in English (additional fluency in French or Japanese is a plus).
Exhibits acute attention to detail, works independently with minimal supervision, and possesses strong decision-making, time management, and organizational skills.
Bring all of you to work
We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram
