Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
Customer Service Activities
- Act as primary contact to customers, CIS Distributors.
- Maintain constant communication with customers in regards to open orders and shipments. Share order portfolio in weekly basis, with status of each order. Receive green light for shipments and escalate any potential customer issue.
- Responsible for order processing and order-to-deliver process. Follow up order from reception to delivery.
- Receive customer claims, investigate and solve any potential issue.
- Work with production, customer, logistics & warehouse to ensure timely delivery taking into account local requirements.
- Organize Inspection of the shipment when required (Letter of Credit) and follow up on the Inspection Certificate
- Handle Letter of Credit from receiving till documents sent to the bank including collecting all necessary documents and get them legalized by the Destination Country Embassy.
- Check all orders related data (codes, branch plants, prices, order status reports...).
- Maintain Customer related data in the appropriate systems.
- Verification of credit limits and export license and ensure we are processing as per Trade Compliance Guidelines
- Prepare and share export documentation including Invoice, PL, COO, CoA, BL, etc.
- Collaborate with the production planners and monitor Products availability according to shipment plan, request Product relabeling.
- Generate weekly Operational Report and Outlook. Inform about the status of each order line to prepare a commercial landing estimation.
- Complete the weekly Operational Report with indication reasons for the BO and Get Well Dates
- Complete the Monthly Order Fulfillment Report and identify rooms for improvements.
- Credit/Debit Notes issuance according to Matrix of Approvals
- Collaborate with trade compliance team on screening process for each shipment Close collaboration with RA/QA departments in order to secure shipment compliance according to local legislation.
- Support demand planner with demand preparation together with business
- Support new product launches; ongoing projects
Operations
- Work closely with Logistics team to ensure shipping process, including sharing Shipping Instructions, freight forwarding coordination, inspection coordination and documentation.
- Work closely with Finance Community to align Logistics & Financial Forecast by identifying gaps/opportunities/assumptions.
- Manage order from receipt to delivery with the different stakeholders, business, RA, QA, Product Planner, Finance, Logistic
- Provide weekly accurate feedback on the Order Book with expected shipment date and related comments
- Ensure delivery on time by following closely products productions with dedicated planners. Inform about risk transfer and revenue recognition potential according to the Incoterm of each individual order.
- Identify process gaps & solutions to enhance results.
- Identify Action Items to improve monthly indicators.
- Maintain and monitor customer collaboration activities / collaborative forecast.
- Ensure Export Documentation sent on time to customers
Reasonable Accommodation
Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link
Recruitment Fraud Notice
Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
