What You Will Do
Analyze data from various sources to identify trends and generate insights related to technical service and service contract activities.
Apply statistical methods and tools (e.g., Excel, Power BI, Oracle JD Edwards) to produce actionable insights and support business decisions.
Design and maintain dashboards and reports to monitor service performance and contribute to technical sales strategies.
Collaborate with cross-functional teams—including Sales, Marketing, and Finance—to improve service contract renewals and support revenue growth.
Communicate directly with customers during both warranty and post-warranty periods to build strong relationships and enhance satisfaction.
Manage the lead generation process by nurturing prospects and coordinating qualified opportunities with Sales Representatives.
Respond to customer inquiries about service contracts, warranty coverage, and account management to ensure timely and effective support.
Support Sales Representatives with ProCare service contract pricing, strategic positioning, and communicating the value proposition of offered services.
Participate in customer events and meetings to share knowledge on service processes.
What You Need
Required:
Bachelor’s degree in biomedical engineering, Business, or a related field.
Minimum 3 years of experience in sales support, data analysis, or customer-facing roles.
Proficient in data analysis tools such as Advanced Excel and Power BI.
Strong analytical, multitasking and problem-solving abilities with a keen attention to detail.
Experience collaborating with diverse teams and working across different cultures.
Fluent in both the local language and English.
Willingness to travel up to 20% as required.
Preferred:
Experience with customer relationship management (CRM) systems, sales tools and data visualization.
Understanding of service contract management and pricing strategies