Company Description
Yemeksepeti is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
- Standardization and Scalability: Drive standardization of processes across COEs to ensure a consistent support experience. Identify and implement scalable solutions that enhance the effectiveness of COE operations, optimizing resource allocation and minimizing redundancy.
- Team Leadership & Performance Management: Lead, mentor, and manage a team of KYB agents, ensuring high performance and adherence to quality standards. Set clear goals, KPIs, and SLAs for the KYB team, conduct regular performance evaluations, provide coaching, and drive continuous improvement.
- Operational Execution & Compliance: Oversee end-to-end KYB processes, ensuring adherence to company policies and regulatory standards. Review and approve high-risk vendor cases, maintain up-to-date knowledge of compliance requirements, including AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations.
- Stakeholder Management & Reporting: Serve as the primary contact for KYB-related inquiries from stakeholders. Generate and present reports on KYB team performance, risk trends, and compliance adherence. Support audits and regulatory reviews by providing necessary documentation and insights.
Qualifications
- 5+ years of experience in KYB/KYC, compliance operations, risk management, or vendor onboarding.
- Proven experience in leading teams within a high-volume operational environment.
- Strong knowledge of AML regulations, business verification processes, and risk assessment frameworks.
- Strong analytical, problem-solving, and decision-making skills.
- Strong communication and stakeholder management abilities.
- Proficiency in using compliance tools and automation solutions for KYB processes.
Additional Information
- A chance to crown your career at Yemeksepeti, Turkey's largest online quick delivery platform, that has been raising future managers and industry leaders for 20 years!
- A working environment where employee happiness is prioritized, with a strong corporate culture, passionate colleagues working together towards the same goal, and a transparent management approach!
- Project opportunities that you can run together with the employees of Delivery Hero companies in 43 countries of the world and great teachings about global industry leadership!
- Flexible work hours so that you can plan your business and social life as you wish! (Start working at any time between 08:00 and 10:00!)
- A birthday leave waiting for you the next day so you can have fun and party as much as you want on your birthday!
- Online trainings shaped by your choices, where the opportunities you can learn and improve yourself are unlimited!
- A comprehensive private health insurance that will never let you down when you need it!
- The Yemeksepeti family! Always smiling and high communication skills!
- A pre-planned orientation program so that you can capture the spirit of Yemeksepeti in the best way, get to know the brand from the inside, and always feel at home. And of course, a Buddy who will always support you in your first weeks!
Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni