Floor Supervisor

Hilton Istanbul Bosphorus - Making Hotel History in Istanbul Since 1955

Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, we’ve set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Turkey. Learn how it all began before you make your own memories at Hilton Istanbul Bosphorus.

Historic Moments at Hilton Istanbul

• Hilton Istanbul was the first modern hotel built in Europe after the Second World War.
• Hilton Istanbul appears in the opening scene of 1963’s From Russia with Love, starring Sean Connery as James Bond.
• Istanbul’s first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul’s first happy hour.
• Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.
• Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong.

Hilton Istanbul Bosphorus has been also described as the university of tourism and filling the earth with the light and warmth of hospitality since 1955.

As Hilton Türkiye we have been awarded with the Great Place to Work Academy – Best Place to Work award many times.

THE ROLE

At Hilton, we are committed to delivering exceptional Guest experiences across our rooms and facilities. As a Floor Supervisor, you will supervise Room Attendants to ensure an excellent Guest and Member experience, monitor housekeeping standards, and assist the Head Housekeeper in daily operations.

Position Title: Floor Supervisor
Location: İstanbul
Company: Hilton – Türkiye
Job Type: Full-Time
Salary: Competitive, with benefits package

KEY RESPONSIBILITIES

• Supervise Room Attendants to deliver excellent Guest experiences.
• Allocate daily rooms and deep cleaning tasks to team members.
• Manage guest requests, including VIP amenities, and communicate them to relevant team members.
• Conduct routine inspections of guest bedrooms to ensure standards are met.
• Resolve guest queries efficiently and ensure positive outcomes.
• Carry out lost property procedures.
• Report maintenance issues to the Maintenance/Engineering Department.
• Assist the Head Housekeeper with training and development of team members.
• Comply with hotel security, fire regulations, and health & safety legislation.
• Collaborate with other departments and maintain good working relationships.

IDEAL CANDIDATE PROFILE

• Previous experience supervising a team in housekeeping or a similar role.
• Experience in the hotel or cleaning industry, preferably in luxury hotels.
• Strong communication skills, both verbal and written.
• Committed to delivering high standards of customer service and cleanliness.
• Good interpersonal skills and ability to work independently or as part of a team.
• Positive attitude, attention to detail, and willingness to develop team members and self.
• IT proficient is an advantage.

WHAT ARE WE LOOKING FOR?

Since being founded in 1919, Hilton has been a leader in hospitality. We look for team members who demonstrate our Values:

• Hospitality – Passionate about delivering exceptional Guest experiences.
• Integrity – Always doing the right thing.
• Leadership – Leading teams effectively and inspiring colleagues.
• Teamwork – Supporting and collaborating with others.
• Ownership – Taking responsibility for actions and outcomes.
• Now – Acting with urgency and discipline.

Work Location: Hilton İstanbul Bosphorus