Duties and Responsibilities
- To ensure that the hotel and MOHG brand image is mathematically integrated into revenue management decisions in all areas of the hotel: Rooms, F&B and Spa (i.e.: Lost-it rates cannot dilute brand image)
- To provide input into the different booking lead times of market segments to facilitate future control.
- To monitor and control the hotel's inventory daily by setting restrictions on the number of rooms that can be sold in each market segment.
- To complete forecasts (3-day, 10-day, 30-day, and 90-day)
- To update booking curve and history spreadsheets daily.
- To prepare month-end reports for the Executive Committee and General Manager.
- To participate in discussion to define rate scales and ensure correct loading into system.
- To work with the Sales department to ensure that contracts are logically and correctly loaded in distribution systems.
- To predict future demand and proactively set controls for managing demand and maximizing revenues in all revenue generating department.
- To provide input in the selection process of other booking avenues and contracts to ensure required control mechanisms are available.
- To proactively study future bookings from representation and impose appropriate controls to maximize revenues, and ensure that once configured, reservations maintain all systems with accurate representation of hotels.
- To ensure customer retention is appropriately included in rate qualifiers.
- To provide input as to proven cause and effect of relationship management activities and ensure that relationships have appropriate terms and conditions.
- To conduct weekly meetings with the hotel's Executive Committee to review all revenue decisions for the next 3 months (i.e.: length of stay, best available rate, 21-day strategy)
- To identify future periods where packages might assist in stimulating demand or should be restricted, or where promotions are warranted.
- To provide input into market perception based on shifting trends in future demand.
- To participate in advertising campaign by ensuring that all information is in the reservations systems, agree possible impact on demand with marketing before campaign is finalized, and ensures room inventory controls are appropriate prior to launch.
- To be overall responsible for accurate room-night and revenue forecasting, with input from Sales for Group forecasts.