Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally. Sound interesting?
Then come and join our global team as CCC Supervisor (In Vivo) to lead and innovate within our Customer Care Center, ensuring efficient support for both CCC and CSE functions. If you are passionate about driving Operational Excellence and have the requisite skills and experience, we encourage you to apply.
Your tasks and responsibilities:
- Ensure timely completion of maintenance, updates, and system installation activities
- Maintain control over Operation Data Quality and take necessary corrective actions.
- Schedule and coordinate orientation and regular training sessions for CCC agents & Prepare and evaluate monthly performance data of CCC agents.
- Provide solutions for CSE dispatching that the CCC team cannot plan due to resource insufficiency.
- Ensure high operational performance, expected to result in high customer satisfaction.
To find out more about the specific business, have a look at https://www.siemens-healthineers.com/tr
Your qualifications and experience:
- 3 to 5 years of experience in team leadership.
- Advanced knowledge of SAP and Microsoft Office programs.
- Experience in Operational and Logistics processes.
- Familiarity with Radiology Imaging Healthcare Systems.
Your attributes and skills:
- Strong ability in process monitoring, written, and verbal communication skills.
- You communicate confidently at all levels of Siemens Healthineers
- You are very motivated to drive strategic topics and you always keep an eye on customer satisfaction
- You effectively can present information to co-workers and employee groups, including upper management, customers at various levels and public representatives
Our global team:
We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
Check our Careers Site at Healthineers Job Search - Jobs - Page 1 (siemens.com)
As an equal opportunity employer, we welcome applications from individuals with disabilities.
Siemens Healthineers stands for a culture of (gender) diversity and inclusion. Therefore we expressively invite women to apply for this position.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started.
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.