About the role
The Technical Service Engineer is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability, standard and high efficiency technical operation.
Responsibilities
- Responsible for the regional technical support in Türkiye, fast response and provision of technical solutions through service portal, remote diagnostics and onsite support;
- Conduct regular visit, meeting, workshop and other activities with the Headquarters and external partners to continuously improve regional technical capability;
- Organize and carry out onsite technical training for new product launch, level-training program and on-the-job training program in accordance with relevant stakeholders;
- Collect and report information regarding typical fault tendency, latest and critical fault, and promote instant solution of quality problems;
- Design and develop the technical notice, and typical technical repair cases;
- Conduct regional special event management, and provide timely onsite support with solutions, technical research and analysis according to stakeholder’s instructions;
- Other works assigned from line manager.
Requirements
- Bachelor degree or above, more than 2 years’ relevant experience;
- Fluent in English, Chinese language capability is a plus;
- Strong cross culture communication skills and cross-function coordination ability;
- Ability to work under pressure and to strict deadlines in a dynamic environment;
- NEV Technical background is preferable;
- Able to adapt frequent travels to Europe and China.
We offer
- Job in a fast developing company which embodies sustainable and forward-thinking technology;
- Performance and experience based competitive remuneration, commuting allowance;
- Team building events and employee learning opportunities.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏
İşi Bildir
