Meaningful Work From Day One
Responsible for supporting B-F Türkiye Customer Service and Logistics in all topics related to sales order management and logistics processes.
In the Customer Service area, you will provide administrative support in managing daily sales orders, including collaboration with Customers, the Commercial team, and Logistics providers.
By supporting Supply Chain Operations, you will manage inbound deliveries for all Brown-Forman brands imported to Türkiye, plan local rework, strip stamping, and the import process, as well as monitor logistics KPIs and service levels.
This is an office/hybrid role, with 4 days a week spent in the office.
What You Can Expect
Customer Service Support and Sales Order Management
- Customer Service Support
- Provide administrative assistance in the daily management of sales orders, invoices, e-waybills, and credit notes
- Collaborate with Customers, Commercial teams, and Logistics service providers to ensure smooth and timely order fulfillment
- Support the resolution of issues related to order processing, documentation, and shipment tracking
Supply Chain and Logistics Operations
- Oversee inbound deliveries of all Brown-Forman brands imported into Türkiye
- Coordinate local rework activities, including strip stamping and compliance with local regulations
- Manage import processes in close collaboration with internal and external stakeholders
- Close collaboration with Supply & Demand Planner to ensure on-time stock replenishment
- Collaborate with the custom broker (inbound deliveries to bonded warehouse; import process)
- Daily cooperation with suppliers and logistics service providers
- Prepare and share inventory reports, including slow-moving and inventory obsolescence reports
Supply Chain Optimisation
- Monitor and report on key logistics KPIs to ensure service level targets are met and continuously improved
- Identify operational issues/bottlenecks and initiate the timely implementation and execution of countermeasures
- Build a trustful working relationship with subcontracted logistics service providers
- Guide and support annual and ad-hoc inventory count procedures
What You Bring to the Table
- Fluent in Turkish and English
- Bachelor’s Degree with 3 -5 years of supply chain, logistics, or customer service experience
- Experience with ERP system - SAP preferred
- IT literate - MS Office & Google applications
- Demonstrated analytical skills and solution-focused in solving problems
- Communication skills (influencing, listening, presentations, written)
- Strong interpersonal skills; able to develop and maintain effective working relationships with all levels of internal and external contacts and with diverse cultures.
- Collaborative team player
- Adaptable, flexible, and resilient
What Makes You Unique
- Prior Experience in wine and spirits or luxury FMCG industries
Who We Are
We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.
What We Offer
Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.
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Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.
Business Area: Global Supply Chain
Function: Supply Chain
City:
Istanbul
State:
Country: TUR
Req ID: JR-00009178
