Supply Chain Coordinator and Customer Support

Supply Chain Coordinator & Customer Support

• Manage customer’s orders. ( Handle the processing of orders with accuracy & within the specified timelines)
• Verify terms and conditions with agreed customer terms. ( Monitor and negotiate with internal & external customers for turnaround of non performing sku’s)
• Adjust order size to match logistics requirement versus production requirements.
• Check L/C conditions as well as other payment terms. ( Coordinate with banks for LC clauses/documentation & document processing)
• Place PO in SAP system and follow up with production sites the confirmed order, EXW date… ( Utilize the available systems for order entry, monitoring, scheduling, analysis & reporting)
• Coordinate with Sales/ Customer, factory & forwarders to make sure that the information is conveyed through the whole supply chain.
  Coordinate with Chamber of Commerce, insurance & inspection companies to fulfill documentation requirement.
• Prepare Shipment / LC /commercial documents.
• Ensure on time  cost & revenue booking of various supplier invoices.
• Convey the quality claim from customers to the quality department. ( Collaborate with other departments to ensure queries are handled efficiently.)
• Analyze customer forecast planning file and give feedback on customer order trend and in market activities.
  Add value to supply chain by contributing to various departmental projects on digitalization & process improvement.

• University graduation 
• Commercial or logistics curriculum
• 3-5 years practical experiance in Supply chain & customer support 
• Fluent in English & Russian languages

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.

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