Responsibilities:
- Handle and resolve customer complaints via phone and email within set timeframes.
- Coordinate with other departments to gather updates and resolve issues.
- Summarize complaints and report to the Head of Department.
- Negotiate appropriate solutions with clients.
- Ensure formal responses are delivered as needed.
- Prepare complaint-related reports when required.
- Accurately log and update tickets in a timely manner.
- Perform additional related tasks as needed.
Requirements:
- Languages: English (MUST) Portuguese, French, German, Japanese are highly preferred.
- Skilled in problem solving, punctuality, ability to work under pressure.
- 3 years of experience in the Forex industry will be considered an advantage.
- Previous experience as account managers, support agents, Back Office, Compliance.
- Excellent knowledge of Microsoft Office (Excel, Word)
- Fluent in English (Verbal and Written)
- Ability to handle large amount of data.
- Attention to details & ability to follow procedures.
Benefits:
- Attractive remuneration package according to qualifications and experience.
- Discretionary performance bonus and annual salary review.
- 21 days of Annual Leave.
- 5 days of Paid Sick Leave.
- Corporate discounts.
- Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week.
- Amazing Opportunities for career advancement vertically and horizontally.
- Magnificent Corporate Events and Team building activities.
Location: Beşiktaş, Istanbul
Compensation: Competitive net salary + performance-based bonus
İş Türü: Tam zamanlı
Maaş: 55.000,00TRY - 70.000,00TRY aylık
İşi Bildir