Spa and Fitness Supervisor- Canopy by Hilton Istanbul Taksim
A Spa & Fitness Supervisor is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience while achieving sales revenue targets.
What will I be doing?
As a Spa & Fitness Supervisor, you are responsible for managing the spa and cleaning team, carrying out treatments to deliver an excellent Guest and Member experience. A Spa & Fitness Supervisor will also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage and carry out procedures, have current knowledge of treatments and fitness equipment, and ensure all treatments comply with current legislation and company standards
- Manage operations of the spa and fitness areas of the health club
- Welcoming, registering and assisting guests at the health club front desk and handling administrative tasks
- Ensure client experience is proficient including bookings, payments, and consultation cards
- Interact and communicate effectively with clients, members, team members, guests, and management team
- Ensure team works to meeting department sales targets and ensure that sales are recorded accurately
- Ensure health, safety and COSHH regulations are complied with, and spa and fitness center rules are observed by members, clients and guests
- Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
- Comply with hotel security, fire, and health and safety regulations
Respond to audits to ensure continual improvement is achieved
What are we looking for?
A Spa Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Minimum 2 years of experience working in the spa industry, preferably in hotels
Native Turkish speaker with good English communication skills
Ability to oversee member fitness programs
Knowledge of local area and competitors
Able to motivate team and members
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
Hilton Hotels experience is an advantage
What’s in it for me?- Competitive Salary
- Monthly Transportation Fare
- Private Health Insurance (after 6 months tenure)
- Carpark subscription on discounted fee
- Go Hilton Membership (Team Member Travel Program and Family & Friends Travel Program with discounted room rates in Hilton Hotels Worldwide)
50% discount on personal food & beverage consumption in the participant Hilton hotels.
- Free laundry and dry cleaning for business attire
- Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for mothers who have just given birth)
- 1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members
- Paid Paternity leave – 14 days
- Unlimited Training and development opportunities in and out of the Hotel
Unlimited online courses opportunities from our own Hilton University Opportunity to make a positive impact on environment and community with Travel with Purpose program
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
