What to Expect
What You'll Do
What You'll Bring
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
At Tesla, our Service Operations Leads are responsible for multiple critical projects across both general service operations as well as market-level mobile service, ultimately creating a seamless experience for service customers. This role is integral to the efficient running of our service function and will directly support our mission to accelerate the world’s transition to sustainable energy. As a Service Program Lead, you will provide in-depth, timely and collaborative project management, supporting both the Country lead and the local service operations in strategic decision making and project implementation. You will drive continuous improvements within service, as well as ensuring best practice across market processes and procedures. To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand, a collaborative attitude and the ability to create exceptional experiences for both internal and external stakeholders.
What You'll Do
- Successfully lead and coordinate projects affecting multiple locations or the entire market including new service offerings, new revenue streams, tools and processes
- Identify and drive projects across the market to reduce costs and increase efficiency, contributing to best practice sharing and standardization across all locations
- Manage planning, execution and follow-up from project assignment to completion, including lessons learned, for multiple simultaneous projects
- Regularly report project progress to senior management and the Country Manager, including quality, cost and time details vs. plan
- Act as the point of coordination between local markets and EMEA business support, requesting system improvements from the field and overseeing implementation of new tools and processes across the market
- Coordinate and support Mobile Service at a market level, working closely with EMEA Mobile Operations Lead and Country Manager to set the strategic direction for mobile growth within your market
- Identify, understand and develop new mobile opportunities in your market, working with local service teams to implement these initiatives
What You'll Bring
- In-depth knowledge of all Tesla products as well as Tesla service operations, processes, policies and vehicle repairs
- Exceptional ability to demonstrate root cause analysis of problems and a solution orientated approach to these
- Possess an understanding of automotive techniques related to repair and servicing of Tesla vehicles
- An agile, analytical and creative mindset to problem solving attitude and driving continuous improvements
- Previous project management experience is desirable for this position
- Thrive in a fast-paced, ever-changing environment with multiple workstreams, while maintaining attention to detail
- Exceptional organization, prioritization and time management skills are essential for success
- Communicate, read, and write effectively in the Turkish and English language
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
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