Company Description
Where passion drives life, join us at Accor!
As one of the world’s leading hospitality groups, Accor shapes the industry with more than 45 brands, over 5,700 hotels, and more than 10,000 restaurants across 110 countries.
With a focus on innovation and excellence, Accor invites you to a world where you can develop yourself, feel at home, and make a difference through each brand.
If you're looking to be part of a global team and set new milestones in your career, join the Accor family and let’s shape the future together!
Pioneering the art of responsible hospitality connecting cultures, with heartfelt care.
✨ Hospitality is a work of heart.
💛 Join us and become a Heartist®.
Swissôtel The Bosphorus, Istanbul
As one of Istanbul’s most distinguished hotels, Swissôtel The Bosphorus is located in Beşiktaş and has been providing an exceptional five-star luxury accommodation experience since 1991.
🌟 Featuring 566 rooms and suites, 29 event venues, and 3 grand ballrooms, Swissôtel offers a sophisticated environment for meetings and events, accommodating groups ranging from 5 to 1,200 guests.
🛎 Besides being a luxury hotel, Swissôtel is also a premier gastronomic destination. You will have the opportunity to advance your career within famous restaurants and bars such as Chalet, 16 Roof, Madhu’s and Sabrosa.
🚀 Are you ready to join this esteemed brand and take the next step in your career at Swissôtel?
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Job Description
Supervise and guide the Front Office team, delegating tasks across different areas when necessary.
Monitor, check, and report on daily room status.
Ensure effective communication and cooperation with Housekeeping regarding room discrepancies and resolve any inconsistencies.
Oversee guest check-in and check-out procedures in line with hotel standards.
Control guaranteed reservations, long-stay agreements, and group bookings.
Verify prepayments, billing processes, and credit card authorizations.
Coordinate arrivals and departures for individual and group guests, ensuring their special requests are met.
Ensure preparation of daily reports, “Flag Report,” and bucket controls.
Maintain departmental communication through memo distribution and keep the Front Office board up to date.
Train, guide, and support the development of interns and new employees.
Represent the Front Office Supervisor in his/her absence.
Handle guest complaints effectively and coordinate with other departments when required.
Be familiar with and apply hotel security and fire safety procedures.
Conduct daily credit checks and ensure proper cash closure procedures are followed.
Participate in recruitment processes, and support the training and professional development of the team.
Perform any other tasks assigned by the management.
Qualifications
Degree in Tourism & Hospitality Management or a related field.
Previous experience in a similar role within 4- or 5-star hotels.
Strong knowledge of Front Office operations and hotel systems (Opera PMS preferred).
Excellent leadership, team management, and problem-solving skills.
Guest-oriented, with strong communication and interpersonal skills.
Flexible to work shifts, including night duty.
Fluent in English (a second foreign language is an asset).
Proficient in MS Office applications.
Ability to work under pressure and adapt to a fast-paced environment.
