Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at home, at work, or on the go. People talk about O2O, we live it!
Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. With 1600+ employees spread across SEA and LATAM, our 12-year-old company reached unicorn status in 2018, is well-funded by prominent VCs, and has kept growing at tremendous speed since.
Our strength lies in our internal values: Passion in serving local communities, empowering SMEs, and our driver partners; Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence; and Humility – awareness in ourselves to learn from others and never stop improving.
What You'll Do
- As a Driver Operations Associate focusing on our vehicle sticker program, you'll play a crucial role in expanding our driver network and promoting the Lalamove brand. Your responsibilities will include:
- Driver Acquisition & Engagement:
- - Find new drivers through both offline (e.g., truck stands) and online channels (e.g., social media) for adding them to sticker program
- - Actively reach out to Driver Partners to pitch and share the benefits of Lalamove's mission to "Paint the road Orange" by applying stickers
- - Address drivers' questions about our platform, services, and registration procedures, offering accurate and clear information to build trust and encourage participation
- - Act as a connection between drivers and the company, promptly sharing relevant information or issues with the concerned department
- Sticker Program Management:
- - Manage the sticker inventory system and own the process of sticker installation on vehicles
- - Ensure precision in recording driver and sticker data for registration and verification purposes
- - After applying stickers, follow procedures for compliance with Notary/TÜVTÜRK (or equivalent local) regulations
- Operational Excellence:
- - Generate ideas and process optimizations to streamline daily operational duties and the sticker benefits program
- - Utilize Excel / Spreadsheets and internal tools to ensure data and information are securely updated, shared, and kept
- - Exceed individual and Driver Operations team targets & KPIs
What We Seek
- We are looking for a proactive and resilient individual who is eager to contribute to a fast-paced environment.
- Qualifications:
- - Valid Driver's License
- - Knowledge of various vehicle models
- - Minimum 1-3 years of experience working in operations department
- - High responsiveness and a strong sense of responsibility
- - Analytical and resilient with the ambition to work in a fast-paced environment
- - Proficiency in general business software, including Microsoft Office (Word, Excel, Outlook), and an aptitude to learn new applications quickly
- - In charge of offline presence inventory management (stock availability, sticker procurement)
- Big Plus
- - Experience with offline presence initiatives (e.g., Stickers / Vehicle Wrapping)
- - Experience in courier, transportation or warehousing companies
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