Customer Support Supervisor - Power Transformers

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Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable and modern energy for all. We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

We are looking for our next “Customer Support Supervisor” who will be able to demonstrate knowledge in Hitachi Energy, with below qualifications;

Your responsibilities

• Leading the execution of aftersales projects and ensuring that all related activities are executed in accordance with company procedures, contract specifications, quality standards, health and safety, environment requirements, cost/profitability targets, and scheduling goals.

• Assisting Project Controlling to define all provisions, including scope scheduling, and risk management plans.

• Identifying, qualifying, quantifying, and managing risk calculation, while ensuring that all opportunities are identified and pursued.

• Building and maintaining strong relationships with internal and external stakeholders, acting as a key contact for customer enquiries and an escalation point for project issues.

• Ensuring that the service activities comply with relevant environmental policies, health and safety guidelines.

• Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Associate or high school degree in Electrical department

• 4-5 years of experience in Site Service, Testing and Commissioning in Power Transformer.

• Safe working practices and risk assessment skills in high voltage environments

• Good command of spoken and written English and Turkish.  

• Demonstrated experience in project scope, schedules, and subcontractors’ management.

• Being committed to excellence, customer, and action oriented, decision making and according to situation flexibility.

• Ability to read and interpret electrical and panel diagrams.

• Knowledge of MS Office applications.

• Having a valid driving license and no obstacles for traveling.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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