Working at Freudenberg: We will wow your world!

Responsibilities:

The Customer Services Specialist will be responsible for:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner

• Identifying and assessing customers' needs to achieve satisfaction

• Communicating and coordinating with internal departments as needed

• Providing feedback on the efficiency of the customer service process

• Managing the customer order process

• Entering customer information into the system

• Preparing customer quotations

• Tracking customer orders

• Actively participating in process improvements related to the job

Qualifications:

• Bachelor's degree in Business Administration or related field

• Proven experience in customer support or a similar role

• Good level of English written and spoken

• Excellent communication and interpersonal skills

• Proficiency in CRM/ERP software 

• Strong problem-solving abilities

• Ability to multitask and prioritize in a fast-paced environment

• Attention to detail and accuracy

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.