Job Description
We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions services to processing situations. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.
To be successful as a customer support representative, you should stay informed about service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.
Customer Support Responsibilities:
Managing incoming calls.
Building good relationships with customers.
Resolving complaints and following up on resolutions.
Support payment service provider
Management of VOIP systems (Telephony)
Identifying customers' needs.
Reporting for different departments
Following procedures and policies.
Customer Support Requirements:
High school diploma or equivalent.
Excellent english speaking skill
Excellent Microsoft Word, Excel and Google Docs skill
Experience in customer service.
Strong telephone etiquette.
Familiarity with CRM tools.
Excellent communication skills.
Ability to manage multiple tasks at once.
Ability to adapt to different personalities.
İş Türü: Tam zamanlı
Maaş: 35.000,00TRY - 40.000,00TRY aylık
