Sr. Customer Support Center Specialist

JOB DESCRIPTION:

Sr. Customer Support Center Specialist

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To
•    Career development with an international company where you can grow the career you dream of.
•    A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
•    A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works at İstanbul location in the Core Diagnostics Division that we’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

What You’ll Do

Primary Objective of Position

The Sr. Customer Support Center Specialist is responsible for providing customer telephone and remote support for assay application, systems and instrument support within the region.

Maior Accountabilities

• Provide customers with assay, application, systems and instrument support by telephone, e-mail or online media;
• Complete all required contact documentation to assure compliance with Abbott quality, regulatory and service & support procedures and processes;
• Success in this role is measured by customer satisfaction score (NPS), support key performance indicators achievement and resolution rates,

Required Qualifications

• Bachelor's degree or equivalent experience required. Engineering degree in medical/ electrical/ mechanical or medical technology is preferred.
• Min. 6 years of experience
• Fluent in English.
• Proven track record in a similar position supported by management and customer references
• Successful engagement with customers, specifically lab staff.
• Strong communication skills
• Technical expert for product all line responsibility
• Strong experience in use of analytical tools and software

Apply Now

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES: