Company Description
Where passion drives life, join us at Accor!
As one of the world’s leading hospitality groups, Accor shapes the industry with more than 45 brands, over 5,700 hotels, and more than 10,000 restaurants across 110 countries.
With a focus on innovation and excellence, Accor invites you to a world where you can develop yourself, feel at home, and make a difference through each brand.
If you're looking to be part of a global team and set new milestones in your career, join the Accor family and let’s shape the future together!
Pioneering the art of responsible hospitality connecting cultures, with heartfelt care.
✨ Hospitality is a work of heart.
💛 Join us and become a Heartist®.
Swissôtel The Bosphorus, Istanbul
As one of Istanbul’s most distinguished hotels, Swissôtel The Bosphorus is located in Beşiktaş and has been providing an exceptional five-star luxury accommodation experience since 1991.
🌟 Featuring 566 rooms and suites, 29 event venues, and 3 grand ballrooms, Swissôtel offers a sophisticated environment for meetings and events, accommodating groups ranging from 5 to 1,200 guests.
🛎 Besides being a luxury hotel, Swissôtel is also a premier gastronomic destination. You will have the opportunity to advance your career within famous restaurants and bars such as Chalet, 16 Roof, Madhu’s and Sabrosa.
🚀 Are you ready to join this esteemed brand and take the next step in your career at Swissôtel?
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Job Description
Manage appointment bookings for guests who wish to use SPA services.
Answer incoming calls professionally, promptly, and effectively; relay messages accurately and in a timely manner to the relevant person.
Promote and sell SPA products while providing guests with detailed information about them.
Regularly check emails and other written messages, ensuring necessary notifications are made.
Ensure that all necessary supplies are available and that stock levels are maintained in the work area.
Ensure compliance with the standards of Leading Hotels/SPA of the World.
Stay informed about hotel procedures, other departments' services, and available activities.
Keep track of and stay updated on all promotions related to the hotel and Purovel SPA for members and guests.
Qualifications
Strong communication skills, guest-oriented, and friendly demeanor.
Basic knowledge of SPA and wellness concepts.
Highly organized, detail-oriented, and solution-focused approach.
Professionalism in telephone, email, and face-to-face communication.
Proficiency in MS Office programs.
Preferably experienced in the hospitality or SPA industry.