- Provides the full range of Field Service Technician support to an assigned base of large / complex customers.
- Takes complete ownership of the service call while on-site.
- Performs advanced-level maintenance on all products.
- Manages subcontractor installation and maintenance activity, including on complex installations.
- Provides technical feedback on equipment, systems and processes to improve overall service delivery.
- Uses advanced tools and technical knowledge to resolve customer problems and conduct scheduled installs.
- Identifies and resolves systemic issues within the team.
- Handles issues escalated from Field Services team members.
- Proactively supports the needs of other team members, providing technical assistance and expertise.
- Contributes to improved client services metrics reporting and documentation.
- Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.
Required Qualifications
- Education or equivalent work experience required.
- Minimum of 4 - 6 years of relevant experience or equivalent combination of education and experience in Field Service.
- Good written and verbal communication skills.
- Driver's license and driving record that satisfies DN's fleet requirements.