Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
- Welcome guests upon their arrival and ensure a positive first impression.
- Manage reservations and seating arrangements to ensure efficient use of available space.
- Provide excellent customer service by addressing guest inquiries, resolving issues, and ensuring guest satisfaction.
- Escort guests to their tables, present menus, and assist in seating arrangements according to the reservation and seating plan.
- Collaborate with the waitstaff, kitchen, and management to coordinate efficient and smooth operations.
- Ensure the cleanliness and organization of the reception area and dining section
- During events or busy periods, hostesses may be required to assist in organizing and coordinating special functions.
- Promote special offers, menu items, or promotions to increase revenue.
- Stay informed about the restaurant's menu, specials, and events to provide accurate information to guests.
- Manage phone and online reservations, confirm bookings, and maintain an organized reservation system.
- Follow company policies, procedures, and guidelines related to customer service and hospitality.
Qualifications
At least 1 year of experience in a similar position,
Proficient in English,
Embraces a friendly and service-oriented approach,
Always open to communication,
Aims to continuously improve service quality,
Dedicated and eager to learn,
Enjoys being part of a team,
Pays attention to hygiene and personal care,
Takes care of personal appearance,
Able to adapt to flexible working hours.