Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you’ll do
•Support process mapping, analysis and documentation efforts.
•Assist in identifying areas of improvement and propose actionable solutions.
•Ensure processes are followed and compliance is maintained across teams.
•Track and report on process metrics and performance indicators.
•Work with stakeholders to gather requirements and implement process enhancements.
•As-is state assessment- working with business units to have deep understanding of as-is state of the process.
•Focusing on pain points within the process to identify opportunity areas including potential benefits covering all possible benefit types
•Supporting business and implementation teams throughout the implementation journey
•Documenting all the channels and newly designed journeys
•Conducting business meetings and workshops within each stage of the projects of Vodafone Turkey.
•In contact with business units to structure best to-be state for each process.
•Anticipate channel capabilities and structure the solution accordingly to serve customers in an ideal way.
•As-is state assessment- working with business units to have deep understanding of as-is state of the process.
•Building appropriate and applicable to-be process design in an alignment with business teams and regarding stakeholders.
•Supporting business teams throughout change management process
•Documenting all the channels and newly designed journeys
•Conducting business meetings and workshops within each stage of the projects.
•Business unit management and communication to structure best to-be state for each process.
•Anticipate basic principals of each and every business department and their KPIs to localize process best practices aligned with Vodafone way of working.
The candidate will be working as a part of HR Team.
Who you are
•Bachelor’s degree in a relevant field.
•5+ years of experience in process management, operations, or related areas,digital/process transformation projects in corporate work environment
•Familiarity with process improvement tools and frameworks.
•Strong attention to detail and ability to manage multiple priorities.
•Good communication and teamwork skills.
•Having a deep understanding of how to break the processes into small pieces and shape the best one by forming a great business case
•Having a strong appetite for understanding different workflows and processes within different channels
•Great communication and presentation skills including attractive presentation preparations
•Fluent English both in writing and speaking to sustain periodical update meetings with Vodafone Group.
•Experience in process designing and data analysis.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What's in it for you
We like to keep them flexible:
• Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance.
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services
Plus, plenty more to enjoy!
Data Privacy
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Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.