Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.
- An exceptional opportunity to join our high-profile hotel in Istanbul.
- The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees.
- Be a part of the highly experienced team.
Key Accountabilities
- Greet all arriving and departing guests as they enter and leave the Hotel.
- Welcome guests in the forecourt and support the team in assisting guests in getting in and out of vehicles.
- Maintain close guest contact, and when receiving guest feedback, ensure to elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
- Ability to give information and directions about Istanbul to guests and to drivers.
- Keep the driveway and lobby safe, clean, and clear.
- Handle errands for guest needs.
General requirements
- Thorough knowledge of customer service techniques, with a passion to deliver excellent experiences.
- Possess experience within the Front Office in a similar capacity a good understanding of hotel operations and services.
- Confident conversationalist always engaging with guests and colleagues.
- Excellent time management and organization, ability to multi-task, highly adaptable, naturally positive.
- Flexibility and capability of working under pressure.
We would be delighted to receive your CV and will liaise directly with suitable applicants.