Company Description
Raffles Hotels & Resorts is a world-renowned luxury hospitality brand, known for timeless elegance, legendary service, and unforgettable guest experiences. Each Raffles hotel is more than a destination — it is a story waiting to be discovered.
At Raffles Istanbul, modern luxury meets the rich spirit of a city where continents connect. With effortless grace, contemporary design blends with traditional elegance, creating a unique sense of place that mirrors Istanbul’s vibrant energy and deep history.Perched above the Bosphorus, within the heart of Zorlu Center — Istanbul’s hub for art, fashion, and gastronomy — Raffles Istanbul offers sweeping views from the Black Sea to the Marmara Sea, embracing the shimmering waters and three iconic bridges between Europe and Asia. Here, every moment is transformed into an extraordinary memory, shaped by genuine warmth, sophistication, and heart.
Joining Raffles means joining a brand with a rich history, a prestigious reputation, and limitless opportunities for growth. You will be part of a global family where your talents are recognized, your individuality celebrated, and your career supported. Discover your potential and craft a rewarding future with Raffles.
At Raffles, this journey is guided by a clear philosophy:
- Start with Respect — Respect creates a foundation for positive relationships.
- Belonging follows — When people feel respected, they are more likely to feel they belong.
- This leads to Integrity — A sense of belonging inspires trust and a deep commitment to doing what’s right.
- Empowerment then becomes possible — With trust and integrity in place, people feel empowered to make decisions and take action.
- Finally, this journey brings us to Excellence — Empowerment fosters the motivation and confidence needed to achieve our highest standards.
Job Description
This job description outlines a hospitality role focused on delivering high-standard guest service, ensuring the proper use and safety of service equipment, and promoting strong teamwork. The employee is expected to communicate effectively, be knowledgeable about products, and manage the service process in line with hotel standards. Attention to hygiene, organization, and professional appearance is also essential at all times.
Qualifications
- Passion for luxury hospitality and exceptional service
- Strong interpersonal and communication skills
- Attention to detail and commitment to excellence
- Ability to work as part of a diverse, dynamic team
- Previous experience in a luxury hotel environment is an asset
- A proactive, solution-oriented approach
- Excellent reading, writing and oral proficiency in the English language
- Ensure guests receive the prompt, courteous and helpful attention they require
- Maintain complete knowledge of all F&B services, outlets and hotel services/features
- Complete knowledge of menus and wine lists, and up-to-date information about specialties and menus
- Ensure that answer phone calls promptly and efficiently, using correct greeting per phone standard
- arry out correct order-taking procedures with recommendations to the guest as per brand,LQA and Forbes standard.
- To control & maintain delivery timing within Hotel standard
Additional Information
Privacy Notice for Job Applicants
Zorlu Yapı Yatırım Anonim Şirketi Zorlu Center Otelcilik Şubesi, located at Levazım Mah. Vadi Cad. Zorlu Center No:2 İç Kapı No: 170 Beşiktaş/İstanbul, acting as a data controller (the "Company" / "Zorlu"), places the utmost importance on the protection of your personal data.
Accordingly, our Company processes the personal data of job applicants in full compliance with the provisions of the Personal Data Protection Law No. 6698 (the "Law" / "PDPL").
For detailed information on how your personal data is processed, please refer to our Privacy Notice for Job Candidates.
https://rafflesistanbul.guestservice.app/blank/153/51772