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DHL is a brand with a vision to become “The logistics company for the world”. Our promise to customers is to provide simplifying services and sustainable solutions and to always demonstrate respect without compromising on results.
DHL Supply Chain is providing supply chain management and consulting like warehousing, distribution, managed transportation services and value-added services in consumer, retail, life science & healthcare, technology, engineering & manufacturing and automotive sectors. We are active in more than 60 countries and territories, employing around 120,000 people. DHL Supply Chain located in 2400 locations all over the world and manages approx. 23 million m2 storage area.
DHL Supply Chain Turkey started its operations in 2000 providing warehousing, distribution, labeling, packaging, technical services, home delivery, spare parts logistics and reverse logistics services. DHL Supply Chain Turkey serving leading companies in consumer, retail, healthcare, automotive, engineering & manufacturing and technology sectors with more than 2000 employees in 370 thousand m2 warehousing space.
Qualifications:
- Bachelor’s degree in Engineering, MIS, Computer Sciences or a related field.
- Having experiences in a Service Desk role.
- Proven experience with IT system changes and involvement in IT projects.
- Strong troubleshooting skills and the ability to prioritize tasks based on operational needs.
- Excellent communication and interpersonal skills.
- Preferably, familiarity with ITIL processes and service management systems.
- Ability to work collaboratively with diverse teams and stakeholders.
- Strong analytical and problem-solving skills.
- Residing close to Gebze area
Job Description:
- Serve as the primary contact for end-users regarding system and operational issues.
- Support users in resolving IT tickets (Incidents, RfCs, RfIs) and classify them according to priority and operational needs.
- Manage IT tickets through the service management system (GSN), adhering to ITIL processes.
- Escalate issues to appropriate resolver groups and track their resolution progress.
- Conduct daily/weekly system checks and investigate stock reconciliation discrepancies.
- Monitor IT systems to ensure seamless warehouse operations, engaging relevant resolver groups as necessary.
- Participate in release management, including UAT testing and system functionality checks.
- Train end-users on WMS functionality changes and maintain updated documentation.
- Communicate effectively with users, IT teams, and external suppliers to resolve issues promptly.
- Regularly meet with appointed IT contacts to discuss performance, ongoing issues, and updates.