We have many patients from other cities and also other countries. We are currently looking for a Medical Assistant to join our Team, who can communicate and interested in our international patients.
Job Description
Interact with patients through a variety of communication channels such as inbound emails, phone calls and social media
Provide patients with various and proper information about the products, services and Clinics
Answering patient questions in a timely manner and alleviating patient concerns by having proactive approach
Assisting patients to find their treatment solution in an explanatory way in order to clarify which treatment may be fit their conditions
Following templates continuously to address patients enquires
Determine eligibility by comparing client information to requirements
Scheduling patient appointments according to both parties’ availability
Arranging transfers and accommodations for patients
Maintain and improve quality results by adhering to standards and guidelines; recommending improve procedures
Handle patient needs to ensure a satisfactory
Establish communication with the TL regularly in order to maintain operational goals
Keep records of all type of communications in CC database in a comprehensible way
Ensure personal qualitative and quantitative targets
Complying adherence to company policies and procedures
Participate in trainings and striving to increase and improve existing skills
Qualifications
- Have excellent written English (will be tested),
*****It is preferable
to know other languages
- Have effective verbal communication skills in English
- Can be dynamic team workers,
- Have professionalism and organizational capabilities,
- Have a positive, energetic attitude for a fast paced environment,
- Are detail oriented and follow through,
- Liaising with different departments and clinics regarding patient enquiries.
- Using comprehension skills to understand the patient needs before offering the best possible solution.
If you think you’ve got what this role takes and would like to join our highly dynamic and growing team, then please apply with an up-to-date CV resum
İş Türü: Tam zamanlı
Maaş: 30.000,00TRY - 45.000,00TRY aylık