Head of Delivery Partner Management, Turkey, AMET Last Mile DSP

Would you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon’s sustainability goals?

Equal parts advisor and operating partner, Amazon’s team of Delivery Partner Managers assists and guides our Amazon DSPs (Delivery Service Partner) business owners as they build and grow successful middle-mile businesses during a transformational time.

Head of Delivery Partner Manager manage the DSP relationship across the entire lifecycle of the business. As trusted advisors, Head of Delivery Partner Manager, work alongside DSPs to help solve their biggest challenges at a programmatic level, influence their business planning and strategy, and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success.

Key job responsibilities

• As a Head of Delivery Partner Manager, you will partner with 25-30 DSP owners across the Turkey including entrepreneurs with no background in the logistics industry, or seasoned logistics carrier (Depending on business program)
• Work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics.
• Collaborate with an integrated internal team of Program Managers and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.
• Support owners by removing obstacles and improving financial, operational, and safety practices at the network level.
• As Lead, Head of Delivery Partner Manager will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.
• They will collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health to name a few. The Delivery Partner Managers support owners by removing obstacles and improving financial, operational, and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs and WW/EU Product and strategy.

The Head of Delivery Partner Manager will be required to work flexibly and will be required to travel between multiple sites to engage with business owners weekly to carry out their role effectively.

A day in the life
The role is field based and requires a significant level of travel as well as requiring flexibility to work a variety of hours as business demands, including overnight, weekends and holidays.

Key job responsibilities

• Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.
• Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period.
• Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only)
• Performance: Coach and ensure effective upskilling and utilisation of AMZL tools.
• Performance: Deep dive to identify customer metric improvement opportunities.
• Performance: Champion the consistent application of Last Mile processes within Delivery Stations – challenge UTR processes that impact OTR.
• Performance: Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive)
• Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.
• Experience: Developing the relationship between Amazon and our DSP partners (DSP sentiment improvements)
• Experience: Communication alignment to DSP business owners following close collaboration with OTR partners.
• Be the voice of the DSP within and represent them within the AMZL business.
• Experience: Improve driver standards to protect brand image.
• Capacity Management: Work with the DSP’s to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands.