The Role at a Snapshot
Are you ready to be the driving force behind exceptional customer experiences? Join our dynamic team in Turkey and play a pivotal role in shaping the future of education! As a Customer Care Manager at GoStudent, you'll lead the charge in ensuring every student receives the support they need to excel. Work alongside a passionate team dedicated to revolutionizing learning and making a tangible impact on students' lives. Are you ready to empower success and be part of something extraordinary?
Location
Istanbul or Turkey (hybrid-remote)
Your Role in Our Mission:
- Customer Support: Offer top-tier assistance via live chat, emails, and invoice management. You'll communicate primarily in German, but also use our translation tools to help clients in markets like DACH, Spain, Italy, France, Poland, and the Netherlands.
- Team Collaboration: Work closely with our Global Customer Care Managers to deliver customer-friendly solutions tailored to the needs of each market.
- Problem-Solving: Tackle high-priority tasks, including managing teacher searches, session bookings, and other key organizational requests across all our supported regions.
- Liaison: Act as the bridge between our Customer Care team and our network of tutors to ensure smooth coordination and top-notch service.
- Session Coordination: Help organize and manage tutoring sessions, ensuring seamless execution for students and families across GoStudent Universe.
What will you bring:
- Experience: 2-5 years in the Customer Care field or inbound call center customer service department. Experience in translation or education is a plus.
- Proficiency: In CRM/Customer Care Tools and translation tools.
- Multilingual Mastery: Fluency in Dutch is essential. Proficiency in additional languages such as Italian, Spanish, English, French, Greek, German, and Polish (at least a B2 level) is highly desirable (but not a deal breaker) and will be considered an asset for this customer care role.
- Communication Skills: Natural communicator with the ability to empathize with customers, finding the right solutions and bringing smiles to their faces.
- Organizational Talent: Structured, capable of seeing the bigger picture, and maintaining composure under pressure.
- Hands-On Mentality: Demonstrates a high degree of initiative and responsibility, quick to learn new tasks, and adept at multitasking.
- All-Rounder: Enthusiastic about our product, capable of quickly learning necessary hard facts, and excels in authenticity, customer orientation, and service.
Our way to develop your full potential:
- Flexible & focused working: Benefit from our hybrid working model with 2-3 flexible days per week and a Meeting Free Friday for undisturbed productivity.
- We grow together: Continue your career with clear development paths and our Spark! Growth & Development program. Get access to 1000s of courses on LinkedIn Learning, our Spark! Mentorship program and monthly learning sessions. Take advantage of 30 free learning sessions to experience GoStudent for yourself
- Work Smart, Play Hard: Our regular team and office events ensure a good atmosphere. We believe in team spirit, celebrating together and having lots of fun.
- Strength through community: Get involved in one of our GoStudent Employee Resource Groups (ERGs) and stand up for issues that are close to your heart.
- All-round support: We are there for you 24/7. Benefit from a comprehensive Employee Support Program - not only for you, but also for your loved ones.
Openness Statement
We value your unique skills and passion. We don't hire based on age, gender, nationality or political opinion - we value your talent and motivation. Even if you're a unicorn - just like GoStudent: do you believe in having a positive impact? Then apply, even if you don't meet all the requirements. Diversity makes us more creative, more innovative and stronger.Want to find out more? Then visit our career page "who we are"!
If you are ready to rethink education with us, develop yourself in an ambitious team and have a real impact - then apply now!
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