Company Description
Where passion drives life, join us at Accor!
As one of the world’s leading hospitality groups, Accor shapes the industry with more than 45 brands, over 5,700 hotels, and more than 10,000 restaurants across 110 countries.
With a focus on innovation and excellence, Accor invites you to a world where you can develop yourself, feel at home, and make a difference through each brand.
If you're looking to be part of a global team and set new milestones in your career, join the Accor family and let’s shape the future together!
Pioneering the art of responsible hospitality connecting cultures, with heartfelt care.
✨ Hospitality is a work of heart.
💛 Join us and become a Heartist®.
Swissôtel The Bosphorus, Istanbul
As one of Istanbul’s most distinguished hotels, Swissôtel The Bosphorus is located in Beşiktaş and has been providing an exceptional five-star luxury accommodation experience since 1991.
🌟 Featuring 566 rooms and suites, 29 event venues, and 3 grand ballrooms, Swissôtel offers a sophisticated environment for meetings and events, accommodating groups ranging from 5 to 1,200 guests.
🛎 Besides being a luxury hotel, Swissôtel is also a premier gastronomic destination. You will have the opportunity to advance your career within famous restaurants and bars such as Chalet, 16 Roof, Madhu’s and Sabrosa.
🚀 Are you ready to join this esteemed brand and take the next step in your career at Swissôtel?
Job Description
- Oversee daily front office operations, including check-ins, check-outs, and guest inquiries
- Ensure exceptional guest experiences by implementing and maintaining high service standards
- Coordinate with other departments to address guest needs and resolve issues promptly
- Manage and train front office staff, identifying areas for improvement and implementing action plans
- Monitor and optimize front office performance metrics and guest satisfaction scores
- Handle VIP guests and special requests with utmost care and attention to detail
- Manage room allocations and group arrivals to ensure smooth check-in processes
- Oversee the preparation and distribution of daily reports and guest information
- Implement and maintain standard operating procedures for the front office
- Assist in budgeting and financial management, including upselling initiatives
- Ensure compliance with safety and security protocols
- Participate in emergency response and first aid situations as needed
Qualifications
- Minimum of 2 years' experience in a supervisory position in the hospitality industry
- Bachelor's degree or diploma in Hospitality Management is preferred
- Excellent verbal and written communication skills in English; additional languages are a plus
- Strong interpersonal and leadership skills with the ability to motivate and develop team members
- Proficiency in front office systems, such as Opera and Microsoft Office
- Solid knowledge of front office procedures and hospitality best practices
- Exceptional organizational and time management skills
- Ability to work efficiently in a fast-paced, high-pressure environment
- Strong problem-solving skills and attention to detail
- Customer-focused mindset with a commitment to delivering exceptional guest experiences
- Flexibility to work various shifts, including weekends and holidays
- Demonstrated ability to make quick, sound decisions in challenging situations