Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you’ll do
Key Accountabilities:
- Own the product vision and roadmap for Corporate Digital Channels (Yanımda & Red Konsol).
- Manage and evolve customer journeys for both Mobile and Fixed corporate users by collaborating with B2B teams, Sales, IT, Operations, Legal and other stakeholders.
- Continuously improve digital customer experience through UX enhancements, capability expansion, and funnel optimization to boost digital sales and self-service usage.
- Identify, prioritize and lead new digital revenue opportunities, stakeholders, builds sustainable relationships to drive increased business performance and best value outcomes.
- Use data and analytic tools effectively (Adobe Analytics) to resolve customer issues and to identify and eradicate unnecessary challenges.
- Apply data management platforms (Audience manager, CVM Clusters, Big Data Models) to understand audiences, build segment and deliver unique audience profiles so digital channels can be personalized effectively
- Formulate hypotheses for, construct and execute A/B tests in order to maintain a deep understanding of customer needs, personas, and journeys
- Understand and leverage digital channels and technologies (e.g. iOS, Android, HTML, AI, Cloud, ML etc.) that change the environment.
- Try new ideas, technologies and services, explores digital opportunities to boost digital sales and engagement.
- Define a robust MVP based on squad’s priority and your understanding of user research and the high-reaching space
- Create a world class digital experience for digital customers on App & Web.
- Work agile in squads closely with Solution Designers, Frontend/Backend developers and UX/UI designers
- Own and coordinate app release process and provide release alignment with other squads
Who you are
Desired Skills; Strong analytical thinking, data driven and problem solving mindset, Resillient and adaptable in the face of challenges, Excellent stakeholder management and interpersonal skills, Holistic and strategic thinker with a customer-first approach, Collaaborative mindset with a bias for action, Tech understanding, Digital savvy.
- BSc. degree in Engineering, Business administration or Economics
- Advanced verbal and written communication skills in English
- Strong leadership qualities
- Clear communicator
- Able to balance the needs of partners from different disciplines and teams
- Interested in crafting product requirements based on research and data
- Experienced in A/B testing and conversion optimization (Adobe Target)
- Knowledge on Mar-tech tools (Adobe Analytics, Google Analytics, Adobe AAM, Adobe Target, SEO)
- Good at data analysis and data driven decision making ability
- Care about continuous learning
- Resilient while working in competitive & rapidly changing environments
- Experienced in product management, digital technologies and innovations, user experience, analytics.
- Results-oriented with strong planning and organizational skills
- Problem solving & decision making
- Insight driven, analytic and out-of-the- box thinking skills
- Hands-on experience with mobile apps, web platforms or omnichannel digital products
- Familiarity with B2B product management or managing platforms for corporate customers / core telecommunication products is nice to have
‘’This role has a #LI-Hybrid working model’’
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What's in it for you
We like to keep them flexible:
- Vflexy: Flexible Benefits Program
- Hybrid working kit
- Ergonomic kit allowance
- Digital meal voucher
- Flexible transportation allowance.
- Employee assistance hotline & counselling
- Comprehensive and flexible private health insurance
- Discounted price deals for wide range of products & services
Plus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr
https://www.vodafone.com.tr/insan-kaynaklari
Instagram: https://www.instagram.com/vodafonekariyer/
Youtube: https://www.youtube.com/user/VFTurkiye
Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.