Job Description
·Respond and initiate calls to our existing customers.
· Respond to customer requests from our e-commerce site and social media (Whatsapp, Instagram, Facebook, etc.) accurately, quickly and effectively.
· Listen & Resolve to customers’ concerns, issues and questions.
· Enhance our online presence by identifying and engaging potential customers to effectively promote the company.
· Maintaining a positive, empathetic, and professional attitude toward customers at all times.
· Acknowledging and resolving customer complaints.
· Open new customer accounts on the CRM and website.
· Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.
· Recommend possible products to meet the customers’ needs.
· Filter and transfer customers and to online sales department.
· Prepare customer reports by gathering data collected during customer interactions.
· Ensure customer satisfaction and provide professional customer support.
Skills and Qualification
Some of the key skills for a customer service representative are:
· Personable and attentive
· Strong communication skills
· Strong interpersonal skills
· Strong non-verbal communicator
· Familiar with the software used to connect with customers and gather their information.
· Experience working with customer support.
· Knowledge of applicable products and markets.
* English, Turkish, Spanish, Arabic and French speaker.
Job Type: Full-time
Language:
- Français (Preferred)
- Spanish (Preferred)
- Arabic (Preferred)
- Italian (Preferred)