Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
Klüber Lubrication, a company of the Freudenberg Group, is the global leader in speciality lubrication with manufacturing operations in North and South America, Europe and Asia, subsidiaries in more than 30 different countries and distribution partners in all regions of the world, supported by our HQs in Germany. We are passionate about innovative tribological solutions that help our customers to be successful. We supply products and services, many of them customized, in almost all industries from automotive to the wind energy markets.
Klüber Lubrication, a company of the Freudenberg Group, is the global leader in speciality lubrication with manufacturing operations in North and South America, Europe and Asia, subsidiaries in more than 30 different countries and distribution partners in all regions of the world, supported by our HQs in Germany. We are passionate about innovative tribological solutions that help our customers to be successful. We supply products and services, many of them customized, in almost all industries from automotive to the wind energy markets.
Some of your Benefits
Performance Related Bonus
Company Shuttle Bus
International Opportunities
Personal Development
Health Insurance
Kapakli/Tekirdag
Hybrid Work
Klüber Lubrication Yaglama Ürünleri Sanayi ve Ticaret A.S.
You support our team as
CUSTOMER SERVICES SPECIALIST
Responsibilities
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner
- Identifying and assessing customers' needs to achieve satisfaction
- Communicating and coordinating with internal departments as needed
- Providing feedback on the efficiency of the customer service process
- Managing the customer order process
- Entering customer information into the system
- Preparing customer quotations
- Tracking customer orders
- Actively participating in process improvements related to the job
Qualifications
- Bachelor's degree in Business Administration or related field
- Proven experience in customer support or a similar role
- Good level of English written and spoken
- Excellent communication and interpersonal skills
- Proficiency in CRM/ERP software
- Strong problem-solving abilities
- Ability to multitask and prioritize in a fast-paced environment
- Attention to detail and accuracy
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Additional Information
Selay Aksalur
+90 (530) 6058090
selay.aksalur@klueber.com