- Call Center KPI management, responsible for the KPI result
- Cooperate with business outsourcing partner and conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Develop objectives for the call center’s day-to-day activities and provide operation support
- Call center budgeting and tracking expenses
- VOC （voice of customer）tracking and complaint management
- E-commerce service support and responsible for the result
- Follow up with Headquarter and Region’s request and complete the task in time
- Prepare reports for different departments or upper management
Requirements
- Bachelor’s Degree and above
- Native Turkish, can communicate proficiently in English.
- Must Have industry experience and be familiar with call center operations. At least 2 years related experience.
- Familiar with the consumer electronics product or related experience preferred.
- Strong analytical, precise, systematic, logical, and patient to solve the problem
- Work with patience and carefulness
- Be able to work independently